Welcome to IPTVNorth.
This Refund Policy outlines the rules, conditions, and procedures for requesting a refund for services purchased through https://iptvnorth.ca.

By purchasing any IPTV subscription or digital service from our website, you acknowledge and agree to the terms outlined in this Refund Policy.

1. General Refund Eligibility

Because IPTV services are digital, instantly delivered, and non-returnable, IPTVNorth provides refunds only under specific circumstances. Refunds are not guaranteed but may be granted at our discretion based on the conditions listed below.

A refund may be considered only if:

• You are unable to access our service, and
• You have contacted our support team and completed troubleshooting steps, and
• Our support team is unable to resolve the issue within a reasonable time frame.

All refund requests must be sent to service@iptvnorth.ca.

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

• You changed your mind after activation
• Your device is not compatible with IPTV apps or does not meet minimum requirements
• You do not know how to use the service, apps, or setup instructions
• Issues caused by your internet speed, Wi-Fi, router, or ISP
• You provided incorrect information (e.g., wrong MAC address)
• Service interruptions caused by third-party apps, IPTV players, or app store updates
• Server downtime or maintenance outside our control
• You previously used a free trial service and then request a refund

IPTV subscriptions are digital goods; therefore, once the service is activated, no full refunds can be issued.

3. Service Guarantee

IPTVNorth guarantees:

• Stable IPTV delivery
• High-quality HD / 4K channels
• Regular content updates
• 99% uptime

However, we do not control:

• Third-party apps used to access IPTV streams
• Device performance
• Local internet quality
• Power outages, ISP restrictions, or VPN-related issues

These circumstances are not eligible for refunds.

4. Refund Request Procedure

To submit a refund request, you must:

• Email service@iptvnorth.ca
• Include your order number, email address, and the issue you are facing
• Provide screenshots or screen recordings of the problem
• Allow our support team to troubleshoot the issue

If we confirm that the service cannot be delivered to your device after troubleshooting, we may issue:

• A partial refund
• A full refund (rare cases only)
• Or an account credit / subscription extension

Refund decisions are made on a case-by-case basis.

5. Chargebacks & Unauthorized Disputes

If you open a chargeback without contacting our support first:

• Your subscription will be immediately terminated
• Your account may be permanently banned
• We may provide evidence to the payment provider that the service was delivered

We always encourage contacting service@iptvnorth.ca to resolve issues peacefully.

6. Late or Missing Refunds

If a refund is approved:

• Processing time: 3–7 business days
• Check your bank, credit card issuer, or PayPal account
• Contact us if you have not received a refund after 7 days

7. Contact Information

If you have any questions about this Refund Policy or need help with your service:

📩 Email: service@iptvnorth.ca
🌐 Website: https://iptvnorth.ca